As an estate agent or letting agent you are dealing with the public every day. Whereas B2B businesses deal with select corporate contacts, B2C companies like the one's in property are exposed to both professional and unprofessional people. There are also many issues in a property which can quickly lead to a complaint, and many people may complaint just because they are paying a lot of money and demand the best. You may find you have had a bad review after not having a good conversation with a prospective client, even if they have not even used your business. You are also open to competitors writing what they want about you, posing as clients. This is why Pure Reputation was set up: to give you control over what appears online about you.
If you are relying on third party websites like Allagents, Zoopla, Rightmove, or review pages like Freeindex, Trustpilot, Yell, Trustedcompanies or others you may find that your brand does not seem established. We can leverage these pages to boost your social media and tie in your website with everything we do to form a strong network of assets around the website. You have access to and own these assets at all times. Having positive pages online about you, on domains like Facebook, Twitter, Google Plus, YouTube and more will ensure you can have your say.
Having your own review blogs on Wordpress and Blogger, as well as a /reviews page on your website is essential. Having a content strategy, putting out positive content and reviews from your company is also important. You provide the content you are happy with, and we will put it online. You want to seem transparent, and not like you are covering anything up. With our help you can achieve this goal, and have a great online reputation. We have a range of in-house social media monitoring and moderation tools, which can help you understand and control your social media pages and followers.
As well as positive content promotion, Pure Reputation can also remove bad reviews on Google Reviews, Yelp, YouTube, Yahoo Answers and property websites so you have less cancellations and more business. We handle this separately to positive content promotion and remove content on a page by page basis, with nothing to pay upfront. Talk to us today to discuss your needs and we will tailor a package to suit you. If you want to appear more prominently on Google Maps, we can help with that too. Watch this Pure Reputation video to find out more about us, or follow Pure Reputation on Twitter here.